Frequently Asked Questions
Have a question?
We’re here to help. If you can’t find the answer below, please visit our Contact Us page and we’ll be happy to assist you.
About The Little Market Shop
1. What is The Little Market Shop?
The Little Market Shop is an independent online store founded by Tony Hope. We offer carefully selected fashion accessories, luxury scarves, lifestyle products, travel essentials, gifts, wellness products, and original designs sourced from trusted suppliers and manufacturers around the world.
2. Who owns The Little Market Shop?
The Little Market Shop was founded and is operated by Tony Hope, an Irish entrepreneur with over 10 years of experience in business development and a passion for travel, product sourcing, and discovering unique products.
3. Where is The Little Market Shop based?
The Little Market Shop is operated from Ireland and serves customers internationally through our online store.
4. Why should I shop with The Little Market Shop?
We focus on offering carefully curated products, friendly customer service, secure shopping, and products selected for quality, usefulness, and value rather than simply offering thousands of random items.
Orders & Shipping
5. Which countries do you ship to?
We currently ship to many countries worldwide. Shipping availability will be displayed during checkout.
6. How long does delivery take?
Delivery times vary depending on the product and destination. Most orders arrive within 7–21 business days. Estimated delivery times are shown on individual product pages whenever possible.
7. How much does shipping cost?
Shipping costs are calculated during checkout based on your location and the products ordered.
8. How can I track my order?
Once your order has been shipped, you will receive tracking information by email whenever tracking is available.
9. Can I cancel my order?
Please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request.
Products
10. How do you choose the products you sell?
We carefully research and select products based on quality, practicality, customer value, and uniqueness. Every product is chosen because we believe it offers something useful, enjoyable, or interesting.
11. Are your scarves genuine silk, cashmere, or pashmina?
Where stated in the product description, our scarves are sourced from suppliers specializing in silk, cashmere, and pashmina products. We always aim to provide accurate product information and specifications.
12. Do product colours always look exactly the same as the photos?
Due to screen settings and lighting conditions, colours may appear slightly different from those shown online.
13. Are your products covered by a quality guarantee?
If you receive a damaged or defective product, please contact us and we will work with you to resolve the issue as quickly as possible.
Returns & Refunds
14. What is your return policy?
We offer a customer-friendly return policy. Please visit our Returns & Refunds page for full details and eligibility requirements.
15. What if my order arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery and include photographs so we can assist you.
16. How do I request a refund?
Simply contact our customer support team with your order details and we will guide you through the process.
17. What happens if my package is lost in transit?
If your package appears to be lost, please contact us and we will investigate with the shipping provider.
Customer Support & Security
18. How can I contact The Little Market Shop?
You can contact us anytime through our Contact Us page or by emailing:
tonyhopesales@gmail.com
19. Is it safe to shop on your website?
Yes. Our website uses secure encryption technology to protect your personal information and payment details.
20. How quickly do you respond to customer enquiries?
We aim to respond to all customer enquiries within 24–48 business hours.