Returns & Refunds Policy

The Little Market Shop
Last updated: 14 October 2026

At The Little Market Shop, we want you to shop with confidence. If something isn't right with your order, please contact us and we'll help you find an appropriate solution.

Returns contact: tonyhopesales@gmail.com

1. Our 30-Day Returns Policy

We offer a voluntary 30-day returns period for eligible products.

If you change your mind, please contact us within 30 days of receiving your item to request a return.

To qualify for a voluntary change-of-mind return, the item should be unused, in its original condition and, where reasonably possible, accompanied by its original packaging and tags.

Please include your order number when contacting us.

These conditions apply to our additional voluntary returns policy and do not restrict your statutory consumer rights.

2. How to Request a Return

Email tonyhopesales@gmail.com with:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photographs, if the item is damaged, defective or incorrect.

We will review your request and provide the appropriate return instructions.

Where a physical return is required, eligible items will normally be returned to our designated returns address in Ireland. We will provide the correct address and instructions directly.

Please contact us before posting a return so we can help ensure it reaches the correct destination. This request does not limit your statutory cancellation or other consumer rights.

3. Return Postage

Change-of-mind returns: Customers are normally responsible for return postage where permitted by law and disclosed before purchase. We may choose to cover return postage as a customer-service gesture.

Faulty, damaged or incorrect items: Where a return is required, The Little Market Shop will arrange or cover reasonable return costs in accordance with applicable consumer law.

In some circumstances, we may offer a refund or replacement without requiring the original item to be returned.

Please do not incur significant return costs before contacting us for instructions.

4. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs or additional information to help assess the issue.

Depending on the circumstances and your applicable legal rights, we will arrange an appropriate remedy, which may include repair, replacement, a price reduction or refund.

The Little Market Shop remains your point of contact for resolving problems with products purchased from our store, including products dispatched by third-party suppliers.

Your statutory rights are not restricted by our voluntary returns policy.

5. Supplier-Dispatched and Print-on-Demand Products

Some products are dispatched directly by our suppliers or produced through print-on-demand services.

Please contact The Little Market Shop for return instructions rather than sending items directly to a manufacturer or supplier.

Standard products remain subject to applicable consumer rights and our voluntary returns arrangements where eligible.

Products made to your individual specifications or clearly personalised may be excluded from certain change-of-mind cancellation rights and from our voluntary returns policy.

A product is not automatically treated as personalised simply because it is produced after an order is placed.

These exclusions do not remove statutory remedies for faulty, damaged or incorrectly supplied goods.

6. Exchanges

If you would prefer a different colour, size or product, please contact us.

Where appropriate, we may arrange a return and ask you to place a separate order for the replacement item.

Faulty or incorrectly supplied products will be handled according to your applicable consumer rights.

7. Refunds

Once we have assessed your return or refund request, we will confirm the next steps.

Approved refunds are normally processed through Shopify to the original payment method.

For statutory cancellations, refunds will include the amounts required by applicable law, including eligible standard outbound delivery charges. Additional charges for an expressly selected premium delivery service may be excluded where legally permitted.

For voluntary returns outside the statutory cancellation period, the refund terms will follow this policy and any additional arrangements confirmed with you.

Where statutory cancellation rights apply, we will issue refunds within the legally required period. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, where permitted by law.

After a refund is issued, your bank or payment provider may require additional time to make the funds available.

8. Statutory Cancellation Rights — Ireland and the EU

For most eligible online purchases, consumers in Ireland and the EU have the right to cancel within 14 days of receiving their goods without giving a reason.

For orders delivered in multiple parcels, the statutory cancellation period generally begins when the final item is received.

To exercise this right, inform us of your decision to cancel within the applicable period. You may email tonyhopesales@gmail.com or use the model cancellation form below.

You then generally have a further 14 days to return the goods.

You may be responsible for direct return costs for change-of-mind cancellations where legally permitted and where we have provided the required information before purchase.

You may inspect goods as you would reasonably do in a shop. Any deduction for diminished value will be assessed only where permitted by law.

Certain statutory cancellation exceptions apply, including some clearly personalised goods and qualifying sealed hygiene products after unsealing.

These exceptions do not remove statutory rights relating to faulty or misdescribed goods.

Customers in other countries retain any mandatory consumer protections applicable to their purchases.

9. Model Cancellation Form

You may use the following form to exercise an applicable statutory right to cancel, but you are not required to use this exact wording.

To: The Little Market Shop
Email: tonyhopesales@gmail.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:

Goods ordered:

Date ordered:

Date received:

Customer name:

Customer address:

Date:

10. Questions About Returns

If you have any questions about returns, refunds or a problem with your order, please contact:

The Little Market Shop
Operated by: 2Market T/A The Little Market Shop
Email: tonyhopesales@gmail.com

We will review your enquiry and explain the available options.

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded or limited.